Public services & healthcare
FirstInQueue
FirstInQueue is a queue and appointment management platform used by clinics, banks, and government service points across Zambia. Codarti rebuilt the queue engine end-to-end.
- Year
- 2024
- Duration
- 4 months
- Role
- Engineering, Operations
- Sector
- Public services & healthcare
62%
Lower average wait time
Real-time
Queue visibility
Zero
Paper queues remaining
The challenge
Walk-in services were managing queues on paper and whiteboards. Wait times were unpredictable, front-desk staff were overwhelmed, and customers had no idea where they stood.
Our approach
We built a real-time queue engine with digital ticketing, SMS notifications, and a staff console — designed to stay reliable on low-bandwidth connections and modest hardware.
The result
Average wait times fell sharply, walk-away rates dropped, and front-desk teams regained control of their day. The system now runs unattended.
FirstInQueue screenshots
